Shipping policy

Shipping Policy

Last Updated: September 9, 2026

Thank you for shopping with Dark Beauty Insights LLC. We appreciate every order placed with our small business and work diligently to prepare, package, and ship your products as efficiently as possible.

Please review our shipping policy carefully before placing your order. By completing a purchase through our website, you acknowledge and agree to the terms outlined below.

Order Processing & Fulfillment

Dark Beauty Insights LLC is a small business, and many of our products require preparation, packaging, labeling, inventory processing, and quality checks before shipment.

Our goal is to have orders processed and shipped within approximately 7–14 business days after an order is successfully placed and payment has been confirmed.

We make every reasonable effort to keep fulfillment within two weeks. However, processing and shipping times are estimates and are not guaranteed.

Actual fulfillment times may vary depending on factors including, but not limited to:

Current order volume
Product availability
Restocking schedules
Product preparation or production time
Holidays
Promotional events or sales
Severe weather
Carrier delays
Supply or packaging delays
Business closures
Unexpected circumstances outside of our control

During periods of unusually high order volume, certain orders may require additional processing time.

If we anticipate a significant delay beyond our normal processing period, we will make reasonable efforts to communicate with affected customers when appropriate.

Business Days

Business days are generally considered Monday through Friday, excluding federal holidays and other days when Dark Beauty Insights LLC or shipping carriers are closed.

Weekends and holidays do not necessarily count toward processing time.

For example, an order placed on a Saturday may not begin processing until the following business day.

Shipping Time vs. Processing Time

Please note that processing time and carrier transit time are separate.

Processing time refers to the amount of time Dark Beauty Insights LLC needs to prepare your order before it is given to the shipping carrier.

Shipping or transit time begins after the carrier accepts your package.

Once your order has been transferred to the shipping carrier, the length of time required for delivery is determined by the carrier and the shipping service selected.

Estimated delivery dates provided by a shipping carrier are estimates only and are not guaranteed by Dark Beauty Insights LLC.

Shipping Confirmation & Tracking

When tracking information is available, customers will receive a shipping confirmation containing the tracking number associated with their order.

Please allow time for the shipping carrier’s system to update after a shipping label is created.

A shipping label being created does not necessarily mean the package has already been scanned or transported by the carrier.

Tracking information may occasionally take 24–72 hours to begin displaying movement.

Shipping Delays

Dark Beauty Insights LLC is not responsible for delays caused by circumstances outside of our reasonable control, including:

USPS, UPS, FedEx, or other carrier delays
Severe weather or natural disasters
Transportation interruptions
Incorrect or incomplete shipping addresses
Holiday shipping volume
Postal service disruptions
Government emergencies
Package routing errors
Carrier staffing or operational issues
Other unforeseen events

Although we cannot guarantee carrier delivery dates, we will provide reasonable assistance when possible if a customer experiences an issue with a shipment.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

Street address
Apartment or unit number
City
State
ZIP code
Recipient name

Dark Beauty Insights LLC is not responsible for packages that are delayed, returned, misdelivered, or lost because the customer provided an incorrect or incomplete address.

If you notice an address error after placing your order, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has already been shipped.

If a package is returned to Dark Beauty Insights LLC because of an incorrect or incomplete address, the customer may be responsible for additional shipping charges before the order can be mailed again.

Packages Marked Delivered

Once a shipping carrier marks a package as Delivered, Dark Beauty Insights LLC is generally unable to control or verify what happens to the package afterward.

If your tracking information shows that your package was delivered but you cannot locate it, we recommend:

Checking around your residence, porch, mailbox, mailroom, or other delivery areas.
Asking household members or neighbors whether they accepted the package.
Allowing up to 24–48 hours, as some carriers occasionally scan packages as delivered before final delivery.
Contacting the shipping carrier directly using your tracking number.

We will provide reasonable assistance when possible, but Dark Beauty Insights LLC cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.

Lost Packages

If tracking information has not updated for an extended period or you believe your package has been lost in transit, please contact us.

Depending on the circumstances, Dark Beauty Insights LLC may assist you with contacting the shipping carrier or determining whether a carrier claim may be appropriate.

Replacement, refund, or store credit decisions will be determined based on the specific circumstances of the shipment and our applicable refund and return policies.

Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible after delivery.

To help us evaluate the issue, we may request:

Your order number
Photographs of the shipping package
Photographs of the damaged product
Photographs of any leaking, broken, or damaged containers
The shipping label or packaging

Please keep the original packaging until your claim has been reviewed.

Eligibility for replacement, store credit, or another resolution will be determined based on the circumstances and our Return & Refund Policy.

Melted or Temperature-Sensitive Products

Some skincare and body care products, particularly whipped body butters and similar products, may be affected by heat or extreme temperatures while in transit.

Texture changes caused by temperature exposure during shipping do not necessarily mean that the product is defective or unsafe to use.

Because Dark Beauty Insights LLC cannot control the temperature conditions of a package after it leaves our possession, we cannot guarantee that temperature-sensitive products will maintain their original whipped texture during transit.

Customers should retrieve packages promptly after delivery whenever possible, particularly during warmer months.

Shipping During Sales & Holidays

Processing times may be longer during:

Major sales
Product launches
Restocks
Holiday seasons
Promotional events
Giveaways
Periods of unusually high order volume

We will continue making reasonable efforts to fulfill orders within our typical 7–14 business day timeframe, but additional time may occasionally be necessary.

Multiple Shipments

In certain situations, an order may be shipped in more than one package.

If an order is divided into multiple shipments, you may receive separate tracking numbers.

Receiving one portion of your order does not necessarily mean the remaining portion has been lost or omitted.

Local Pickup

When Local Pickup is offered and selected at checkout, customers should wait until they receive confirmation that their order is ready before attempting pickup.

Pickup instructions, availability, and timeframes may vary.

Orders designated for local pickup will not automatically be shipped unless other arrangements are made and any applicable shipping charges are paid.

Shipping Charges

Shipping costs, when applicable, are calculated or displayed during checkout.

Shipping charges may vary depending on factors such as:

Package weight
Package dimensions
Destination
Selected shipping service
Current carrier rates

Any free-shipping promotion or minimum-purchase requirement will be subject to the promotional terms displayed on the website at the time of purchase.

Refused or Returned Packages

If a shipment is refused, unclaimed, undeliverable, or returned to us by the carrier, additional shipping fees may be required before the package can be shipped again.

Original shipping charges may not be refundable except where required by applicable law or otherwise stated in our Return & Refund Policy.

Changes to This Shipping Policy

Dark Beauty Insights LLC reserves the right to modify, update, revise, or replace this Shipping Policy at any time.

Shipping procedures, processing times, carrier options, rates, and fulfillment timelines may change based on business needs, carrier requirements, product availability, order volume, weather, holidays, supply availability, or other circumstances.

Any updated policy will become effective when it is posted on our website unless otherwise stated.

Customers are encouraged to review the Shipping Policy before placing an order, as the version in effect at the time of purchase will generally apply to that order.

If you have questions regarding your order or this Shipping Policy, please contact:

Dark Beauty Insights LLC
Lynchburg, Virginia
Website: darkbeautyinsights.com
Email:darkbeautyinsights@gmail.com

Please include your name and order number when contacting us regarding an existing order so that we can assist you as efficiently as possible.

Our goal is always to provide timely, careful fulfillment and excellent service. While shipping and processing times can be affected by several variables, we make every reasonable effort to have orders processed and shipped within approximately two weeks.