Refund policy
Return & Refund Policy
Effective Date: September 9, 2026
At Dark Beauty Insights, we want our customers to feel confident when shopping with us. Because we sell skincare, body care, and other personal care products, we maintain return and refund guidelines that help protect product quality, hygiene, and customer safety.
By placing an order with Dark Beauty Insights, you agree to the terms outlined in this Return & Refund Policy.
Return Eligibility
We accept eligible return requests made within 14 days of delivery.
To be eligible for a return, the product must be:
Unused
Unsampled
Unaltered
In its original packaging
In the same condition in which it was received
Suitable for resale
Because our products are intended for personal use and may come into direct contact with the skin, we are unable to accept returns of products that have been used, sampled, applied to the skin, altered, contaminated, or otherwise handled in a way that makes them unsuitable for resale.
Proof of purchase, such as an order confirmation or receipt, may be required.
Non Returnable Items
The following items are not eligible for return:
Products that have been used or sampled
Products that have been applied to the skin or body
Products that have been altered or contaminated
Products that are not in their original packaging
Personalized or custom products
Gift cards
Giveaway items
Complimentary products
Products specifically marked Final Sale
Products purchased from another retailer, vendor, event, reseller, or third party
If an item was purchased from another retailer or vendor, the return request must be handled according to that seller’s return policy.
Damaged, Defective, or Incorrect Orders
Please inspect your order promptly after delivery.
If your order arrives damaged, leaking, defective, or incorrect, contact Dark Beauty Insights within 72 hours of delivery.
Email:darkbeautyinsights@gmail.com
Please include:
Your full name
Your order number
A description of the issue
Clear photographs of the product
Photographs of the shipping box or packaging when applicable
Do not discard the damaged item or shipping packaging until your request has been reviewed.
Once the issue has been evaluated, Dark Beauty Insights may provide a replacement, refund, store credit, or another appropriate resolution.
Product Variations
Some Dark Beauty Insights products may naturally vary slightly in:
Color
Texture
Consistency
Scent
Appearance
These differences may occur because of ingredients, production batches, storage conditions, shipping temperatures, or the nature of skincare and body care products.
Minor variations that do not affect the quality, safety, or intended use of the product are generally not considered defects and do not automatically qualify for a refund.
Temperature Sensitive Products
Certain products, including body butters, oils, and other skincare products, may soften, melt, harden, or change consistency when exposed to hot or cold temperatures.
Temperature related changes during shipping do not necessarily mean that the product is defective or unsafe.
For example, a body butter that softens during warm weather may return to a firmer consistency once placed in a cooler environment.
Refund or replacement requests related to temperature changes will be evaluated individually.
Allergies and Skin Sensitivities
Customers are responsible for reviewing product ingredients before use.
We recommend performing a patch test before applying a new skincare or body care product to a larger area of the skin.
Individual allergies, sensitivities, and skin reactions vary from person to person.
If irritation or an unexpected reaction occurs, discontinue use of the product.
An individual skin sensitivity or allergic reaction does not automatically mean that the product is defective.
Requests related to allergic reactions or skin sensitivities will be reviewed on a case by case basis.
Nothing in this section limits any rights a customer may have if a product is defective, contaminated, mislabeled, or otherwise subject to applicable consumer protection laws.
How to Request a Return
Before returning any item, please contact Dark Beauty Insights at:darkbeautyinsights@gmail.com
Include:
Your name
Order number
Product you wish to return
Reason for the return
If your return is approved, you will receive instructions regarding how and where to return the product.
Products sent back without prior approval may not be accepted.
Return Shipping
Unless the return is the result of an error by Dark Beauty Insights, customers are generally responsible for return shipping costs.
Original shipping charges are generally nonrefundable.
If Dark Beauty Insights sent the wrong item or the product arrived damaged or defective, we will work with you to resolve the issue without requiring you to pay additional shipping costs when appropriate.
Refunds
Once an approved return is received, it will be inspected.
You will then be notified whether the refund has been approved.
If approved, the refund will generally be issued to the original method of payment.
After a refund is processed, please allow approximately 5 to 10 business days for the funds to appear.
Actual processing time depends on your bank, credit card company, or payment provider.
Dark Beauty Insights does not control the processing times of financial institutions.
Exchanges
Direct exchanges may not always be available because of the nature of skincare and personal care products.
If you receive an incorrect, damaged, or defective product, contact us and we will determine whether a replacement, refund, store credit, or other resolution is appropriate.
Order Cancellations
If you need to cancel an order, contact Dark Beauty Insights as soon as possible.
Cancellation requests are not guaranteed.
Once an order has entered processing, production, preparation, packaging, fulfillment, or shipping, it may no longer be eligible for cancellation.
If the order has already shipped, the applicable return requirements in this policy will apply.
Order Changes
Customers should review their order carefully before completing checkout.
If you need to change:
A product
Quantity
Shipping address
Pickup information
Other order details
please contact us as soon as possible.
We cannot guarantee that changes can be made once an order has entered processing or fulfillment.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Dark Beauty Insights is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.
If an order is returned because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs before the order is resent.
Original shipping charges may not be refundable.
Refused and Undeliverable Packages
If a package is returned to Dark Beauty Insights because it was:
Refused
Unclaimed
Undeliverable
Sent to an incorrect address provided by the customer
Not retrieved from a carrier location
the customer may be responsible for any additional shipping fees required to resend the order.
Refunds for returned packages will be handled according to the circumstances of the order and this policy.
Lost or Missing Packages
If your tracking information shows that your package has not been delivered within the expected timeframe, contact the shipping carrier first.
You may also contact Dark Beauty Insights for assistance.
We will make reasonable efforts to help investigate shipping issues.
However, delivery delays caused by shipping carriers may be outside the control of Dark Beauty Insights.
Packages Marked Delivered
If tracking shows that a package was delivered but you cannot locate it, please:
Check around the delivery location
Check with household members
Check with neighbors when appropriate
Contact the shipping carrier
Contact Dark Beauty Insights if additional assistance is needed
We will make reasonable efforts to assist with delivery issues, but refunds for packages confirmed as delivered are not automatically guaranteed.
Local Pickup Orders
Customers selecting local pickup are responsible for following the pickup instructions provided by Dark Beauty Insights.
Pickup orders should be collected within the communicated pickup timeframe.
If you are unable to pick up your order as scheduled, please contact us.
Orders that remain unclaimed for an extended period may require additional arrangements.
Refund eligibility for abandoned or unclaimed pickup orders will depend on the circumstances and whether the products remain eligible for resale.
Sale Items and Promotions
Products purchased during a sale or promotion are subject to this Return & Refund Policy unless the promotion specifically states otherwise.
Products specifically marked Final Sale are not eligible for return or refund except where required by law or where the product arrives damaged, defective, or incorrect.
Buy One Get One Free Promotions
For Buy One Get One Free promotions, discounts are applied across the promotional purchase.
If an eligible item from a Buy One Get One Free promotion is returned, the refund amount will be based on the actual amount paid and the promotional value associated with the order.
Customers will not receive a refund exceeding the amount actually paid for the eligible returned merchandise.
If returning part of a promotional purchase changes the customer’s eligibility for the promotion, the refund may be adjusted accordingly.
Bundle and Multi Item Discounts
If an order was purchased using a bundle price, multi item discount, percentage discount, or similar promotion, any refund may be adjusted to reflect the promotional pricing originally received.
The refunded amount will not exceed the actual amount paid for the returned product.
Discount Codes
Discount codes have no cash value and are not refundable.
If a refund is issued for an order placed with a discount code, the refunded amount will reflect the amount actually paid after the discount was applied.
Giveaways and Complimentary Products
Products received as part of a giveaway, promotional gift, complimentary offer, or free item are not eligible for cash refunds.
If a complimentary item arrives damaged or incorrect, contact us and we will determine an appropriate resolution.
Refund Abuse and Fraud
Dark Beauty Insights reserves the right to refuse a return or refund request when there is reasonable evidence of:
Fraud
False claims
Product tampering
Repeated misuse of the return process
Abuse of promotional offers
Chargeback abuse
Attempts to obtain refunds for products that were not purchased from Dark Beauty Insights
Any decision under this section will be made in accordance with applicable law.
Chargebacks
Before submitting a chargeback or payment dispute, customers are encouraged to contact Dark Beauty Insights so we have an opportunity to address the issue.
Submitting a chargeback does not automatically guarantee a refund.
We may provide the payment processor or financial institution with relevant order information, communication records, tracking details, delivery confirmation, and other documentation related to the transaction.
Processing and Fulfillment Times
Processing and fulfillment times are separate from shipping times.
An estimated processing or shipping timeframe is not a guaranteed delivery date unless specifically stated otherwise.
Delays caused by carriers, severe weather, holidays, natural disasters, or other circumstances outside our reasonable control may occur.
Consumer Rights
Nothing in this Return & Refund Policy is intended to eliminate or restrict any consumer rights that cannot legally be waived under applicable federal, state, or local law.
If applicable law provides you with rights that differ from any provision of this policy, those legal rights will apply.
Policy Updates
Dark Beauty Insights may update this Return & Refund Policy from time to time.
The version in effect at the time of purchase will generally govern the applicable order, subject to applicable law.
The most current version of this policy will be available on our website.
Contact Information
Questions regarding returns, refunds, damaged orders, incorrect orders, or this policy may be directed to:
Dark Beauty Insights
Email: darkbeautyinsights@gmail.com
Website: darkbeautyinsights.com