Contact information

Customer Contact Information Policy

Last Updated: September 9, 2026

At Dark Beauty Insights LLC, accurate customer contact information is necessary for us to properly process orders, communicate important updates, provide customer service, and fulfill our business responsibilities.

By placing an order through our website, customers may be required to provide certain contact information, including their full name, email address, telephone number, billing address, and/or shipping address, depending on the nature of the transaction.

Why Contact Information Is Required

Dark Beauty Insights LLC requires accurate contact information for legitimate business and operational purposes, including:

Processing and confirming customer orders
Sending order confirmations and receipts
Providing shipping and tracking information
Confirming local pickup arrangements
Communicating order delays, changes, cancellations, or product availability issues
Resolving payment or billing concerns
Contacting customers when information provided with an order is incomplete or incorrect
Addressing damaged, lost, returned, or undeliverable packages
Responding to customer service inquiries
Preventing or investigating suspected fraudulent transactions
Maintaining accurate business and transaction records
Processing refunds, replacements, store credits, or other approved resolutions
Complying with applicable legal, tax, accounting, payment-processing, or recordkeeping requirements

Providing accurate contact information helps us ensure that orders are processed efficiently and that customers can be reached if an issue arises.

Accurate Information Is Required

Customers are responsible for providing complete, current, and accurate information when placing an order.

This includes making sure that:

The customer’s name is entered correctly
The email address is valid
The telephone number is current
The shipping address is complete
Apartment, unit, suite, or building numbers are included when applicable
The billing information provided matches the information required by the payment provider

Dark Beauty Insights LLC is not responsible for delays, failed communications, returned packages, or other problems caused by inaccurate or incomplete information provided by the customer.

Email Address

A valid email address may be required in order to:

Receive an order confirmation
Receive a receipt
Receive tracking information
Receive shipping or pickup updates
Receive important communication regarding an order

Customers are responsible for checking the email address provided at checkout, including spam, junk, and promotional folders when appropriate.

Telephone Number

A telephone number may be requested or required when necessary to assist with order fulfillment, shipping, local pickup, payment verification, or customer service.

We may contact a customer by telephone or text message when necessary to resolve an issue related to an order.

Providing a telephone number for an order does not automatically mean that the customer is consenting to receive unrelated promotional text messages, unless the customer separately agrees to receive marketing communications.

Shipping and Billing Address

A valid shipping address is necessary for orders that require shipment.

A billing address may also be required by payment processors for payment verification, fraud prevention, or transaction security.

Customers should review all address information carefully before submitting an order.

If an incorrect address is provided, we cannot guarantee that changes can be made once the order has entered processing or has been transferred to the shipping carrier.

Order-Related Communications

By placing an order with Dark Beauty Insights LLC, customers acknowledge that we may contact them when reasonably necessary regarding that transaction.

Order-related communication may include:

Order confirmation
Payment concerns
Shipping notifications
Tracking information
Product substitutions or availability concerns
Address verification
Local pickup coordination
Delayed fulfillment
Returned packages
Refund or replacement processing
Customer service follow-up

These communications are considered transactional or service-related communications because they are necessary to complete or manage the customer’s order.

Failure to Provide Required Contact Information

Dark Beauty Insights LLC reserves the right to delay, place on hold, or cancel an order when required customer information is missing, inaccurate, incomplete, or cannot reasonably be verified.

For example, we may be unable to fulfill an order if:

No valid shipping address is provided
An address appears incomplete
A telephone number or email address is invalid when we need to contact the customer
Payment information cannot be verified
Information associated with the transaction raises reasonable security or fraud concerns

If we are unable to contact the customer to resolve the issue, the order may be handled in accordance with our applicable refund, cancellation, and payment policies.

Privacy and Protection of Customer Information

Dark Beauty Insights LLC respects the privacy of our customers.

Contact information collected for business purposes will be handled in accordance with our Privacy Policy and used for legitimate purposes related to operating our business, completing transactions, serving customers, maintaining records, and complying with applicable requirements.

We do not require contact information simply for the purpose of collecting unnecessary personal information.

Where appropriate, customer information may be shared with service providers that help us operate our business, such as:

Payment processors
Shipping carriers
E-commerce platforms
Order fulfillment providers
Fraud prevention or security services

Information is shared only as reasonably necessary for those providers to perform their services or as otherwise described in our Privacy Policy.

Marketing Communications

Order-related contact information may be different from information used for marketing purposes.

Where required, customers will be given the opportunity to separately choose whether they would like to receive promotional emails, marketing text messages, announcements, discounts, or other promotional communications.

A customer is not required to agree to unrelated marketing communications simply to purchase a product, unless otherwise clearly disclosed and permitted by applicable law.

Changes to This Policy

Dark Beauty Insights LLC reserves the right to update, revise, modify, or replace this Customer Contact Information Policy at any time to reflect changes in our operations, technology, services, legal requirements, payment processing procedures, shipping practices, or other business needs.

Changes will become effective when the updated policy is posted on our website unless otherwise stated.

Questions regarding this policy may be directed to:

Dark Beauty Insights LLC
Lynchburg, Virginia
Website: http://darkbeautyinsights.com
Email: darkbeautyinsights@gmail.com